Support
Last updated: September 20, 2026
Questions about Tellytide? Most answers are below. If you’re stuck, email us. A person from Auge XR AG reads every message, and we aim to reply within two business days.
Contact us
Email legal@auge.glass for help with your account, billing, pairing, data requests, or anything else. Include the email address you signed up with so we can find your account faster.
How do I connect an iPhone or iPad?
Install the Tellytide app on your iPhone or iPad. Sign in to your account at tellytide.com/manage, open the profile, and choose Pair a device to get a six-character code. Enter that code in the Tellytide app on your iPhone or iPad. This connects the device to that profile.
How do I change channels or time limits?
Everything is managed from the parent dashboard on the web. Add or remove YouTube channels, set daily watch-time limits, and review watch activity from any browser. Changes reach the paired device automatically.
How do I disconnect a device?
In your account, open the profile and choose Disconnect device. The device’s access is removed immediately and the app returns to the pairing screen.
How do I delete my account or data?
You can delete profiles (including their channels, limits, and watch history) from the dashboard. To delete your entire account and all associated data, email legal@auge.glass and we’ll handle it promptly. See our Privacy Policy for details on what we store.
Something isn't working
If videos won’t load or the app misbehaves, first check the device has an internet connection, then force-quit and reopen the app. Still broken? Email us with the device model, iOS version, and what you expected to happen. Screenshots help us diagnose the problem.